Return and Refund Policy

At Pearl Soap, we carefully prepare and package every order to ensure our products arrive in excellent condition.

No Returns

All sales are final. We do not accept returns or exchanges for any reason, including changes of mind, incorrect product selection, or personal preference.

Damaged Products

If your product arrives damaged, please contact us within 24 hours of delivery to report the issue.

To request assistance, please provide:

• Your order number.

• A description of the damage.

• Clear photos of the damaged product and packaging.

Once we receive your report, we will review the issue and determine the appropriate resolution.

Refunds

Refunds are only available for products that arrive damaged. Approved refunds will be issued to the original payment method.

Refunds for damaged products are subject to review and approval. We do not offer refunds for products that are not damaged upon delivery.

Contact Us

If you have any questions about our Return and Refund Policy or need to report a damaged product, please contact us through our website's contact form.

Thank you for choosing Pearl Soap.