Shipping Policy

Last Updated: September 14, 2026

Thank you for shopping with Pearl Soap. We carefully prepare and package each order to ensure your products arrive safely and in excellent condition.

1. Order Processing

Orders are typically processed within 2–5 business days after your order is placed.

Orders are not processed or shipped on weekends or holidays. Processing times may be longer during holidays, promotions, product launches, or periods of high order volume.

2. Shipping

Once your order has been processed, it will be shipped to the address provided at checkout.

Shipping times vary depending on the destination and shipping method selected at checkout. Please note that shipping times are estimates and are not guaranteed delivery dates.

You will receive tracking information once your order has been shipped, when tracking is available.

3. Shipping Address

Please make sure your shipping information is correct before completing your purchase.

Pearl Soap is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you realize that you entered the wrong shipping address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that the address can be changed after an order has been processed or shipped.

4. Delays

Pearl Soap is not responsible for shipping delays caused by the carrier, weather, holidays, incorrect addresses, or other circumstances beyond our control.

If your package is delayed, please use the tracking information provided or contact the shipping carrier directly for the most up-to-date information.

5. Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Pearl Soap is not responsible for packages that are lost, misplaced, or stolen after delivery.

If your package is marked as delivered but you cannot locate it, we recommend checking with household members, neighbors, and the carrier before contacting us.

6. Damaged Packages

If your order arrives damaged, please contact us within 24 hours of delivery.

Please provide your order number and clear photographs of the damaged product and packaging so we can review the situation.

Please refer to our Return & Refund Policy for more information regarding damaged products.

7. Shipping Costs

Shipping costs are calculated and displayed at checkout based on the shipping method and destination selected.

Any applicable shipping promotions or free-shipping offers will be clearly stated on our website.

8. International Shipping

At this time, Pearl Soap ships only to the locations available at checkout.

Customers are responsible for any customs fees, duties, taxes, or other charges that may apply to international orders, where applicable.

9. Contact Us

If you have questions about your order or our shipping policy, please contact Pearl Soap through the contact information provided on our website.

Thank you for choosing Pearl Soap and supporting our small business.